- **Location:** We are based in Canberra , ACT 

- **Handling Time:** Typically, our handling time is 1-3 days from the clearance of payment.

- **Shipping Duration:** For in-stock items, our delivery times align with standard postal services in Australia, usually ranging from 3 to 10 business days, depending on your location.

- **Novelty Items:** In the case of novelty items, such as the Smart Cat Snake Toy, shipping times may be longer, usually falling within the 7-20 day range. To accommodate these extended shipping times, we offer free shipping on these products, considering that overseas shipping can be a more time-consuming and intricate process.

- **Product Sourcing:** Our suppliers maintain warehouses in Sydney, Melbourne, and South Australia.

- **International Delivery:** Yes, we do deliver internationally.

- **Custom Orders:** We do offer the option to personalise some  products.

- **Subscription Service:** Yes, you can set up a subscription with us. We are currently in the process of sourcing a subscription app or software to make this service available.

Email - Support@woofyandwhiskers.com.au

Phone -0402391151